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FAQs
Frequently asked questions
TrueBeautyBeads LLC ships Monday-Friday excluding Holidays. The shipping cut-off time is 3pm EST. Orders placed after 3pm EST will be processed the next business day. All orders are processed within 1-2 business days and shipped within 3-5 days. Please allow an additional 1-3 business days processing time for customized orders. Tracking number will be sent to the email address provided once order has been shipped.
TrueBeautyBeads LLC is not responsible for packages once it transfers to USPS, it is their responsibility to deliver and handle concerns for shipping, delays, and lost packages. You will not be refunded for the purchase from TrueBeautyBeads LLC if USPS loses the package, please then contact USPS.
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